Grossmont Center Guest Services

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5500 Grossmont Center Drive, California, USA 91942

Grossmont's Guest Services Are Available For You

We want you to truly enjoy your Grossmont Center experience. That is why, in addition to our dynamic community of shops, restaurants, entertainment venues, and service providers, we offer an array of wonderful amenities. This thoughtfulness and attention to detail make Grossmont Center more than just a mall. Our guest services are designed with your satisfaction and happiness in mind!

Free Mall Parking

Mall parking is free of charge. Stay as long as you want and don't worry about running up a parking tab.

Lost and Found

If you have misplaced an item or found one, come to our Guest Services or Mall Security offices. Both locations house lost and found stations. If you get home and realize you left something at the Center, just call our 24-hour security line at 619-954-6201 and we will check lost and found for you.

ADA Shuttles

For easy transportation around the mall, we offer a shuttle via golf carts that are compliant with the Americans with Disabilities Act. There are 12 stations placed around the mall. We invite you to simply call the security line (619-954-6201) to have the golf cart come to your station.

24 Hour Security & Free Security Escorts

Our security officers will walk you to or from your car at any time, day or night. This free service is available by calling the Grossmont Center 24-hour security line at 619-954-6201.

Free Wheelchair Rentals

Our Guest Services office has a plentiful supply of wheelchairs for visitors. Just give a photo ID to claim your free rental; your ID will be given back to you when you return the wheelchair.

Free Stroller Rentals

Is your child too tired to walk another step, but you still have errands to run? Guest Services comes to your rescue with free stroller rentals. All you need is a photo ID, which will act as your security deposit; no reservation required.

Free Shopping Bags

Impulse purchases are made easier when you have a handy shopping bag to carry them. Customers can get a durable plastic bag from Guest Services to use during their shopping excursion at the Center. There is a limit of one bag per person.

Play Space For Kids

Children can enjoy the Center’s beautiful outdoor setting in our Courtyard, with its oversized chess set and plenty of grass where little ones can run and play. Older kids will want to spend some time in the arcade in the food court.

Doggie Relief Area

Grossmont Center hosts the largest pet adoption events in the state, so it is natural that service dogs get special attention here. There is a relief area available for service dogs next to the Reading Cinemas and Comics-N-Stuff.


It is easy to get cash quickly at the Center. There are nine total ATMs here. Two generic ATM machines are located by Guest Services and Spa & Co, and there is a Navy Federal Credit Union ATM next to Empire Beauty Supply and Jamba Juice. Also, the following banks have ATMs at their branches in the Center:

  • Bank of America
  • Bank of the West
  • Chase
  • California Bank & Trust
  • Mission Federal Credit Union
  • Wells Fargo

United States Postal Service

Accomplishing all your mail-related errands is effortless at the Center and its on-site U.S. Post Office. In addition to regular tasks such as dropping off packages or purchasing stamps, you can also send priority mail, pick up mail that was on hold, and much more.

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